Hitech Gamez

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Home » FAQ’S



Hitech Gamez is created to make gaming simple & buying/selling games online at whole sale price, Get preorder games on special discount at unbelievable prices so you can save money & Play More.

Hitech Gamez offers vast collection of New and Pre-owned games with latest collection. We offer an online game trade-in service with FREE Game pick-up

We understand that you want to play some of the latest and the best games or the ones you recently missed, but only if they are available at affordable prices. We also realize that your game rack might be filled with titles you no longer play, and you need a place to sell those old games.

To achieve this, Hitech Gamez provides free shipping to buyers, doorstep pick up to sellers, ensures fast delivery and guarantees that pre-owned games are quality tested and fully playable.100% satisfaction guarantee, making it as easy and We can safely say selling and buying pre-owned games has never been easier.

Why should I buy/sell at Hitech Gamez rather than eBay, OLX or somewhere else?

Hitech Gamez pay you up to 50-60% value on your old games, even for new games Hitech Gamez ready to pay you 60-70% value depending up on the game you sell

Marketplace like eBay, classifieds like OLX, and online forums, it’s a big process of selling Or buying games you are intended to sell your games instantly at best rates directly to Hitech Gamez and thereby the process of creating listing for your games, deciding their prices, waiting for buyers and negotiating with them will be time waste thing so the best place of trust and secure is to sell or buy games at Hitech Gamez

If you are a buyer, we assure you quality tested pre-owned games at great prices, guarantee delivery within 3-4 business days and save you the trouble of searching through marketplaces, classifieds, & forums, negotiating with buyers, and paying upfront to unknown sellers for your games. We offer you a massive collection of pre-owned games and our trying our level best that you never have to wait to get the pre-owned games of your choice.

How are the game prices at Hitech Gamez?

Hitech Gamez always gives discount on Pre-order & Newly released games maintain a good & gives the best price as possible We monitor prices on used games from a number of sources and give price that will have the most benefit to the buyer and the seller. Prices are updated regularly as the market changes.

How do I place an order online?

  • Find the items you would like to buy by either browsing through our categories, or searching based on a keyword of your choice.
  • Add the products to your cart by clicking on the ‘Add to cart’ button (Tip: set your location using your pin code to see all of the available delivery information for your area).
  • View your cart, and once you are happy and then proceed to checkout.
  • Login and confirm your details if you have previously registered an account.
  • Enter your payment details and click ‘Pay now’ to complete your purchase.
  • Select UPI payment for same day shipping & fast delivery.
  • We’ll then send you an email confirming the details of your order.


There are lots of options for making payments now a days. You can be assured with the trusted payment gateway partners as they use secure encryption technology to keep your transaction details confidential at all times.

The payment modes available on Hitech Gamez are:

  • Razor pay/Credit/Debit Cards – Visa, MasterCard, Maestro
  • Direct Bank Transfer to our company account
  • Paytm
  • PayPal
  • Cash On Delivery


First of all please check your bank/credit card account to ensure that the amount has been debited. If the same has happened after the payment failure, the bank normally rolls backs the amount in 7 business days. The time taken varies from bank to bank, and unfortunately we won’t be able to help you.

If the bank asks you to contact us, and if the money has been received by us we will initiate a refund for the same within 3-5 days of your request. Or if you are still interested in placing an order we can process the same for you if the money has been received by us.

When Will The Product get delivered?

Hitech Gamez uses  FedEx, Delhivery & Bluedart all over India

Within state we send through standard courier partners like DTDC, Professional courier etc depending up on your location

You will receive tracking details via email notification to your registered email id or by SMS or WhatsApp on your registered mobile number as soon as your product gets shipped. Kindly check your spam box as well for such notifications Or you can track online with provided tracking code with courier company website

For Prepaid orders

From within our state Andhra Pradesh 1-2 day delivery from the day it gets shipped, For other states in south India metro cities shipments are reached generally 2-3 working days itself. For other cities it may take 4 days or more.


All cash on delivery orders usually reach 4-6 working days.
Pre-Order products starts same day shipping.

When & How will my order be dispatched?

You will receive an email notification once your order has been dispatched, this will contain the carrier and tracking information, Same day pickup available on orders place before 1pm We estimate it will take approximately next business day from the time your order was placed.

During busy periods this processing time may be extended. You will receive an email update with your tracking link once your order has been dispatched. You can also keep up to date on your order progress by using the tracking online, You can also keep track of your order progress by using the tracking panel tool.

What if I am not home at the time of delivery?

Our courier person call u and come to your location If you are not home at the time of delivery reattempts the delivery, your parcel will be taken back to the depot and held for pickup or redelivery or else you can talk with courier person and tell your timings for redelivery

1- 2 Day Delivery Service

Why is Next Day Delivery or 2 Day Delivery not available for my postcode?
Stay tuned! At this stage, Next Day Delivery and 2 Day Delivery is only available for eligible locations with in Andhra Pradesh State.

When will my Next Day Delivery  or 2 Day Delivery order be dispatched?

Orders placed before 12 noon will be dispatched the same business day. Orders placed after 12 noon will be dispatched the next business day. You will receive an email update with your tracking link once your order has been dispatched. Track the progress of your order with our track my order section.

How long will it take for my 1-2 Day Delivery order to arrive?

  • We estimate that you will receive your items within next business days after your order has been placed. You can find out more on our delivery options
  • The delivery team will call u before arrival and hand over to you

Can I cancel my order?

  • We aim to process your order as soon as it is received therefore unfortunately, you cannot cancel an order once it has been dispatched. Please cancel your order before dispatch from ‘My Account’ page If you no longer require an item
  • No Cancellation or Return on wrong selection post-delivery. All customers are requested to check items specifications/configuration/requirements.
  • In case of wrong selection of product by the customer, the return request may not be considered refund on Cancellation after dispatch- Any refund requested by customer will attract up to 10% restocking charges or full amount will be added in your account as credits which you can use on our website
  •  Check our refund policy page
  • Contact support@hitechgamez.in

What do I do if I receive an incorrect or faulty product?

We’re sorry to hear that you’ve received an incorrect or faulty product. In this case always take a video before opening the package Please contact us straight away with your order number and further details about the issue and we will investigate this for you.

Why has my order or item in my order been cancelled?

Many items are picked and packed in store by our team members. On occasion, we’re unable to find your item in store, due to limited or changing stock levels. We do our best to monitor these levels and try to eliminate this as much as possible. If we are unable to fulfil your order, we will contact you to advise of any unavailable items within your order.
We reserve right to cancel suspicious order

I have made an error in my shipping address. Can this be changed?

As soon as you notice this error, please contact us support@hitechgamez.in We are able to change your delivery address if your order has not been dispatched.

What are the contact details for any queries?

Click on “Contact Us” link at the bottom of the page and fill the details with your query
Mention your “Order id” on
WhatsApp +91 9989 319 069  from 11am to 7pm from Monday to Saturday except public holidays
Write to us support@hitechgamez.in 24/7 support
You will be answered maximum within 24-48 working hours.

Having trouble logging in to your Hitech Gamez Online Account? How do I reset my password?

Check your email id or password is correct
You can reset your password by clicking the ‘Forgotten your password?’ link on the Login page.
Just send your request to support@hitechgamez.in

Are all products that are in-store available online?

Yes, all products that are stocked in a Hitech Gamez store are visible on the website. We’re constantly adding to our online range, though, so please be sure to check back soon.

Will you be getting more stock?

As Hitech Gamez has such a large range of items, we are constantly revamping our range to keep it fresh. This unfortunately means not all items will be restocked once they become unavailable online. If you would like to know if an item will be restocked , please contact us