At Hitech Gamez, we strive to provide prompt and reliable shipping for all our customers. Please review our shipping policy below to understand how we process and ship orders:

Shipping Policy

1.  Same Day Shipping

  • Order Cut-Off Time: To qualify for same-day shipping, orders must be placed before 4:00 PM IST on business days (Monday through Friday, excluding public holidays).
  • Orders placed after 4:00 PM or on weekends/public holidays will be processed on the next available business day.

2.  Pre-Order Products

  • Pre-Order Processing: If your order contains pre-order products, it will not be eligible for same-day shipping. Pre-order items will be shipped as soon as they are available in stock.
  • We will notify you by email once your pre-order has been shipped, along with tracking details.
  • Please note that orders containing both in-stock and pre-order items will be shipped when all items are available. For faster shipping of in-stock items, we recommend placing a separate order.

3.  Processing and Shipping

  • Once your order is placed and confirmed, we begin processing it immediately. We strive to ship all eligible orders on the same day if placed before the cut-off time.
  • Once shipped, you will receive a confirmation email with tracking details so you can monitor your shipment's progress.

4.  Cancellations

  • No Cancellations After Shipping: Please note that once an order has been shipped, it cannot be canceled.
  • If you wish to cancel an order, please do so before it is shipped by contacting our customer support team promptly.
  • After the order has been shipped, all requests will be treated as returns, subject to our Return Policy.

5.  Shipping Days

  • Orders are processed and shipped only on business days. Orders placed on weekends or public holidays will be shipped on the next business day.
  • Shipped Orders will be delivered within 1-2 days for Andhra Pradesh, rest states it will take 3-5 business days depending upon your location

6.  Courier Partners

If you have any questions or concerns regarding our shipping policy, feel free to contact us at support@hitechgamez.in. We are happy to assist you!