An order can be canceled any time before shipment only contact by what’s App
What do I do if I receive an incorrect or faulty product?
We’re sorry to hear that you’ve received an incorrect or faulty product. In this case always take a video before opening the package Please contact us straight away with your order number and further details about the issue and we will investigate this for you.
• Hitechgamez.in Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
• Customers may be asked to send the product back, in case the reverse pick up cannot be honored due to operational restrictions. Customers need to manually ship the defective product back to our store address.
• No Cancellation or Return on wrong selection post delivery. All customers are requested to check specifications/configuration requirements.
• hitechgamez.in Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking charges (10% on Product value).
• Customer can contact by what’s app or by email at email@example.com for warranty support.
• Cancellation of order post procurement/prior to delivery may attract up to 10% restocking charges.
• In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.
Replacements On Pre-owned Products
Our policy lasts 15 days from delivery. A customer can replace a product within 15 days only for preowned consoles only. Certain products are non-returnable such as game software/accessories/digital products etc.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.