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Home » Return & Refund Policy

Return & Refund Policy

Returns and Refunds Policy

Order Cancellation

An order can be canceled any time before shipment only contact by what’s App


What do I do if I receive an incorrect or faulty product?

We’re sorry to hear that you’ve received an incorrect or faulty product. In this case always take a video before opening the package Please contact us straight away with your order number and further details about the issue and we will investigate this for you.

• Hitechgamez.in Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.

• Customers may be asked to send the product back, in case the reverse pick up cannot be honored due to operational restrictions. Customers need to manually ship the defective product back to our store address.

• No Cancellation or Return on wrong selection post delivery. All customers are requested to check specifications/configuration requirements.

• hitechgamez.in Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking charges (10% on Product value).

• Customer can contact by what’s app or by email at support@hitechgamez.in for warranty support.

• Cancellation of order post procurement/prior to delivery may attract up to 10% restocking charges.

• In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.

Replacements On Pre-owned Products


Our policy lasts 15 days from delivery. A customer can replace a product within 15 days only for preowned consoles only. Certain products are non-returnable such as game software/accessories/digital products etc.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days.

There are certain situations where only partial refunds are granted: by deducting a nominal fee 10% of value

-Product with obvious signs of use

-Any item not in its original condition is damaged or missing parts for reasons not due to our error.

-Any item that is returned more than 15 days after delivery

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hitechgamez.in



To return your product supplied, we arrange the reverse pickup except for remote locations where service is not available. For un-serviceable location, the customer has to arrange to ship the item to the address of our store.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Non-Returnable Goods

Several types of goods are exempt from being returned

– Gift cards

– Downloadable software products

-Game software’s